CPR International VA Services OPC
Two roles.
One clean line between the
system and the people.
A three month foundation engagement for Advance Disability Management, with a defined continuation path. Operations coordination and audit readiness, held separately from the relationships that make it a personal business.
The approach
The care is the part that works. The pressure is in everything that has to be evidenced around it, and in holding the people side while you expand into Brisbane. So the support is split into two roles that never blur.
We are not NDIS subject matter experts, and will not claim to be. You are. We learn your obligations from your documentation, turn them into a maintained system, and hand the judgement back to you.
Operations Coordinator
Engr. Ruvy · 60 hours per month
- Coordinates the compliance side: calendar, registers, deadlines, evidence trails
- Team coordination
- UX and UI testing for the new operating system
- Documentation internal audit
- Compliance internal audit
- Audits the system and suggests improvements against NDIS compliance
People Concierge
Experienced EA with Australian clientele · virtual
- Client relationships
- Email management
- Shift allocation, virtual
- Calls and customer service
- Coordinates with your local client care
How we carry the work
Service is not just support. It is stewardship, legacy, and impact.
The three months
Audit and map
Review your audit report and policies, map the current state, build the obligations list. The People Concierge is already live on the people side.
You receive the Operations Audit Report and Obligations Map, for you to correct.
Document and build
SOPs, registers, compliance calendar, care and team profile sheets, shift note templates.
You receive the SOP library v1, a live register set, a working compliance calendar.
Run and assess
Both roles run day to day. Weekly reporting live. Escalation path tested.
You receive the Ninety Day Assessment, with a recommendation on the shape from here.
Continuation after the assessment
At month three you choose. No automatic rollover, no penalty for stopping. The documentation is yours to keep either way.
- Continue. Both roles carry on at the same hours. Audit readiness becomes a standing condition, not an event.
- Adjust. Move the People Concierge between the four and eight hour options as the Brisbane expansion changes the volume.
- Step back. If you want to genuinely step back rather than sideways, the Operations Coordinator takes fuller ownership and reports to you.
Investment
Operations Coordinator
60 hours per month
USD 2,347/mo
People Concierge · Option 1
8 hours daily, 9am to 5pm AU time
USD 3,147/mo
People Concierge · Option 2
4 hours daily, 9 to 11am and 3 to 5pm AU
USD 1,647/mo
Included at no extra cost: all documentation produced, weekly reporting, the Ninety Day Assessment, and onboarding and secure workspace setup. If a task needs Ruvy personally alongside the assigned team, that is not billed separately.
Rated five stars by our clients
I am the founder of Conscious Dreams Publishing and I am blessed to say I have Ruvy as our VA. Ruvy is an exceptional VA. She is highly organised, creative and meticulous, and her passion and love for her work make her a pleasure to work with.
Please help me celebrate Ruvy and my team. Behind the scenes, they did such an amazing job. I get a lot of support, I really do. Because of them, they follow up with everyone and make sure each person understands the task and plugs in. God bless you. You are awesome. Honestly, thank you.
It works. Thank you so much, I appreciate you, Ruvy. This has been amazing. Nhiezyl has been doing a wonderful job and I give her all the praise I can, because I really feel like we are finding our groove and communicating well. It is really nice working with her. I made a good choice.
When you are ready
Book the kick off call, or take the proposal away and read it first.
Want changes to the proposal? Message on WhatsApp +63 956 253 5837 or email ruvy@cprivas.com
Engr. Ruvy · Lead with ease and grace